Terms of service

1. Introduction and effectiveness of the General Conditions of Sale

These General Terms and Conditions of Sale (hereinafter, the "General Terms and Conditions") govern the distance sale of products and services made available, via the Internet, on the website www.kucino.it (hereinafter, the "Website") and the related payment and delivery, in compliance with Italian law as per Legislative Decree 206/2005 and subsequent amendments and supplements (hereinafter, the "Consumer Code").

The seller of the products and owner of the Site is: KUCINO di Rouhsdy Farag Emile with registered office in Viale Nizza, 11, 67100 L'Aquila (AQ), P.I. n. 01900310663, REA: AQ - 129713 - (hereinafter "Kucino").

The person who accesses the website to make purchases (hereinafter "Customer") is obliged, before sending the order, to read carefully these General Conditions - which constitute a binding agreement - made available to him on the website and which can be consulted at any time by the Customer also through the link contained in the confirmation email of each order to allow him to reproduce and save them.

In the event that the person who makes purchases on the Site requires the issuance of an invoice and/or is not a "consumer or user" as defined in Article 3, paragraph 1, letter a) of the Consumer Code, the withdrawal rules set out in Articles 7 and 8 of these General Conditions or, more generally, the provisions of the Consumer Code that apply only to "consumers" will not apply.

Contracts concluded with Kucino through the Site are governed by these General Terms and Conditions in accordance with Italian law.

The characteristics and price of the various products for sale on the Site (hereinafter the "Product" or "Products") are indicated on the page relating to each Product.

In order to purchase the Products, the Customer must fill in and send the order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to the Shopping Cart and, after having read these General Conditions and the Privacy Policy and confirmed their acceptance, shall enter the shipping and invoicing data, select the desired payment method and confirm the order.

By submitting the order from the Website, which constitutes a contractual proposal, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase process and accepts in full these General Terms and Conditions and the Privacy Policy.

The contract between Kucino and the Customer is concluded with the acceptance of the order by Kucino. This acceptance will be communicated to the Customer through an email confirmation of the order itself containing a reference to these General Conditions, the order number, the list of Products ordered with their essential characteristics, the total price - including delivery costs - and the method of payment used and the type of shipping. The Customer must check the confirmation email and if he/she identifies any errors in the order (billing or shipping address, contact information or similar) he/she will have a pre-established time limit from the receipt of such email to contact Kucino directly from the Site. This time limit will be 2 hours. In no case will it be possible to accept requests to modify the content of the basket. Once this time limit has expired, the order will be processed for shipment and no further changes will be accepted, without prejudice to the rights of the Customer as set out in Article 7 below.

Upon receipt of the order, Kucino reserves the right to check the actual availability of the products ordered; therefore, any order that contains an item that has become unavailable in the meantime, even if mistakenly available, shall be considered null and void and the customer may choose between a refund or a change of the item.

In the case of one or more missing products, Kucino will not charge the relative price. If the payment for the order has been made by bank transfer, the refund will be made in the manner described in point 5.2 of these General Conditions.

3. Information on the Products

The information and characteristics relating to the Products are available, with the relative Product codes, on the Site. It is understood that the information on the Products delivered may differ from that reported on the Site for reasons not attributable to Kucino (e.g. changes made by the manufacturer on the Product), therefore it is necessary to always check the label and the information reported on the Product delivered. Kucino assumes no responsibility for the information provided on the Products by the individual suppliers.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and quality but may differ in graphics, colour and size. In the event of a difference between the image and the written product sheet, the description of the product sheet shall always be considered authentic.

Kucino declines all responsibility in the event that, due to the configuration of its computer, the photographs, characteristics and colours of the products differ slightly from the original ones.

The prices of the products are inclusive of all taxes and duties. All prices are in Euros.