Refund policy

5.2 Refunds

In the event of a refund, this will be done using the same payment method used by the Customer for the order, unless the latter has expressly requested a different method. The refund will be made within 10 working days of Kucino accepting the refund.

In case of bank transfer, the Customer will be responsible for providing the bank details on which to obtain the reimbursement (account holder, name and address of the Bank, IBAN). In this case, the refund will be made within 10 working days of receiving all the information necessary for the payment of the sum.

The re-credit to the Customer's account will take place in a short time, according to the timing provided by the payment method selected or by the bank.

5.3 Invoicing of orders

If the Customer so desires, it will be possible to request an invoice by selecting the appropriate box during the order procedure and entering the billing data including tax code and / or VAT number, any company name and SDI Recipient Code. In this case, the invoice will be sent to the customer's tax drawer, according to the law. The customer is responsible for the correct insertion of billing data and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.